Catalog QA: 7 Errors that Create Returns

IIntroduction
Every return costs more than the part itself — it damages trust. In cataloging, small errors often lead to expensive problems. Here are seven of the most common.

1. Incorrect weight or dimensions
Causes shipping errors and higher freight costs.

2. Missing attributes
Material, finish, or torque specs missing → customer confusion.

3. Fitment conflicts
Application data overlaps or contradicts across years/engines.

4. Inconsistent brand naming
“ABC Brake Pads” in one system, “ABC Brakes” in another.

5. Wrong or outdated images
Parts shipped don’t match the online picture → instant return.

6. Supersession errors
Old parts not properly linked to new superseded part numbers.

7. Incomplete NPI launches
New parts released without full attribute coverage.

Best Practice
Run QA audits before every submission. A checklist can catch 80% of these errors before they cost you money.